Thursday 12 February 2015

Modern Jobs - the Process Development Coordinator

Our company Intranet had a job post today.  I have not the faintest idea what a Process Development Coordinator does. 

So I read the Job Description

This is a varied role, working on a premium brand which is still in growth phase. The account is open 7 days per week between the hours of 0800 -2100 and you will be rostered rotationally across those hours, however the majority of your hours will be worked 9-5:30 Monday to Friday. This is a high profile role with lots of client contact and requires the personal qualities of self-motivation, learning orientation, analytical thinking, process orientation and patience.

Candidates must have a demonstrable understanding of training.

The main purpose of this role is:
·           Undertake ongoing root cause analysis to identify opportunities for process improvement
·           To work  with the clients to ensure consistency of process and approach across both sites
·           To provide recommendations around achieving a demonstrable improvement in challenging external quality measures
·           Manage the Training Associate team workflow
·           support operations to achieve high standards to enhance the customer experience and increase productivity
·           Share in the operational workflow and customer facing duties.
Required abilities
·         Committed to the delivery of an exceptional level of customer service
·         Excellent communication skills
·         Ability to pay close attention to detail
·         Natural ability to inspire, motivate and energise others
·         Shows respect to others in a positive manner and builds strong working relationships
·         Strong team player and role model
·         Enthusiastic, positive, resourceful and resilient
·         PC literate

I'm still none the wiser.  Am I getting old?

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